You can make reservations on our website www.eacshuttle.com or you can call our Customer Service Department at (765) 743-3120. When making reservations over the phone you will be charged a $2.00 reservation fee per reservation.
Can I ride on your shuttle without a reservation?
Yes you can, as long as there are seats available on the shuttle after all reserved passengers have boarded. You may call our customer service department to hear the availability of a shuttle; however that does not guarantee your seating. The only way to guarantee transportation is to make a paid reservation.
I cannot make a reservation on a shuttle, which is shown in your schedule to run at that date and time. What is the reason?
If you are unable to book a shuttle trip that is scheduled at that date and time it is most likely sold out. You can try to book a trip on the next available shuttle.
If a shuttle is fully booked can I be placed on a waiting list for that shuttle?
No, we do not maintain any waiting list. We do advise you to keep looking at that date since we might add extra trips or change the type of vehicle we will use. In that case seats could become available.
If I cancel my reservation will I get a refund?
As our cancellation policy states, all reservations are final. If cancellation is requested, no refund, credit, transfer, or exchange will be given.
I mistakenly made my reservation twice, how can I correct that?
When you have made a double reservation and you did not mean to do so, please contact our Customer Service Department by email at email@example.com. Please do not forget to mention both reservation numbers and how this mistake happened. In the case you can show this was done unintentionally we will cancel and refund the second reservation.
Can I change my reservation?
Yes you can change your reservation before your original travel date and time. If your new travel date and time is within 3 days you can only change your reservation by calling us at (765) 743-3120; there will be a $5.00 change fee applied. If your reservation is more than 3 days ahead you can buy a change fee token on line. Please go to www.eacshuttle.com/change- reservation.php and follow the instructions.
Do I pay for children?
Every person needs a paid ticket regardless of age. Please remember to order a car seat if your child is less than 6 years of age.
Does a child safety seat cost money?
EAC will provide car seats for children free of charge. When making your reservation online or over the phone please notify us that you would need a child safety seat provided.
How many pieces of luggage are included with each reservation?
Each passenger is allowed one (1) checked suitcase/parcel, one carry-on item, and one personal carry-on item. If you exceed these quantities, you will be charged $10.00 for each additional checked piece of luggage.
If I know that I will have more luggage than the allowed checked luggage, what should I do?
Each passenger is allowed one (1) checked luggage/parcel and one (1) carry-on item as well as one (1) personal item (like a purse or laptop). In case you already know that you will have more than 1 checked piece of luggage per passenger you can add this to your reservation by paying $10.00 for each additional checked piece.
Do you offer any sort of discounts?
We offer a discount for Active Duty Military and Airline Personal with a valid ID. The cost will be $30 per person each way.
Can I use my family member’s military/airline discount?
All discounts offered for the military member or airline employee are strictly personal. When boarding the shuttle all passengers reserved with these discounts will be asked to provide identification showing they qualify for the discount. Anyone that doesn’t qualify for the discount will be asked to pay the difference before boarding; or boarding can be denied.
I need a second copy of my receipt, how can I obtain one?
In case you need a copy of your receipt just send an email request with the name on the reservation and the date and time of your reservation to firstname.lastname@example.org.
Day Of The Trip
Do I need a printed copy of my confirmation and itinerary, or ticket to board the shuttle?
We do not require passengers to have a printed confirmation of their reservation. However we do strongly recommend all of our passengers to either have it printed out, visible on your smart phone, or have your confirmation number ready; checking in passengers by confirmation number will speed up the boarding process.
What if I miss my reserved shuttle due to a canceled or delayed flight?
In the case that your flight has been cancelled or delayed, causing you to miss your shuttle you will be accommodated on the next shuttle with available seating either that same day or the next.
If I am running 5-10 minutes late will you hold the shuttle for me?
Our shuttles are scheduled to leave on time, to keep in line with our express services. We cannot wait for any late passengers as this will be inconvenient and unfair to other passengers aboard who arrived on time. You can catch the next shuttle with available seats.
What time zones are the pick up and drop off times listed in?
All departure times listed are local times at the pick-up location and all arrival times listed are local times at the drop-off locations. For example: the 12:00 pm shuttle leaving from Purdue University to Chicago will have the pick-up time listed in Eastern Standard Time and a 2:00 pm (14:00) estimated arrival time listed in Central Standard Time. All Illinois destinations have CST and the Purdue destination have EST.
Can I be dropped-off closer to my location?
The driver has the ultimate say. The passenger can ask the driver if he/she would be willing and is able to do so. If the driver is not able he/she can provide you with taxi telephone numbers.
How many pieces of luggage can I bring on the shuttle and how large and what weight?
Each passenger is allowed one (1) checked parcel/luggage, one (1) carry-on item, and one (1) personal carry-on item (i.e. purse, laptop computer). If you exceed these quantities, you will be charged $10.00 for each additional checked piece. Please indicate any excess luggage when making your reservation. The maximum weight for any parcel/ luggage is seventy (70) pounds (32 Kg). The maximum size for any parcel/luggage is 60 in. x 24 in. x 36in. (152cm x 61cm x 91cm).
What amenities does the shuttle have?
The shuttles have wireless internet access (WIFI). This service is free of charge. Some of our larger coaches also have a restroom on board. We are not able to guarantee a restroom.
Can I bring my bicycle on the shuttle?
Can I bring my pet on the shuttle?
No pets other than guide dogs or service dogs are allowed on any shuttle.
Are the vehicles wheelchair-accessible?
Only some of our vehicles are equipped with wheel chair lifts or ramps. Please call a few business days ahead if this is needed, we will try to accommodate as much as possible.
I am arriving on an international flight. How much time should I give myself to go through immigration and customs before catching the shuttle?
When arriving on an international flight you must allow yourself at least 1½ to 2½ hours to go through immigration, collect your luggage and go through customs. Express Air Coach is not liable for any delay occurred.
What are private rides and/or charters?
In case you have a larger group that needs an airport transfer from any address to any airport you can arrange a Private Ride. This means that the shuttle is private and only you and/or your group can ride that shuttle and will be picked-up or dropped-off at any address. A charter is a specific trip for a group which can be for a few hours, one day or multiple days and also can be nationwide. To get a quotation for a private ride or charter, please contact our sales department at (847) 592-5402 during business hours or send an email with your itinerary to email@example.com. More information about these services can be found at www.eaccharter.com.
Purdue University Questions // Daily Shuttle Questions
Where do you pick-up at Purdue Airport?
The Purdue Airport is located at 1510 Aviation Drive, West Lafayette, Indiana. Our shuttle will pull up in front of the Main Entrance at the Terminal Building.
Do I have to wait for the shuttle outside?
No, inside the Main Terminal there is a waiting area, with restrooms and vending machines.
Is there a parking facility at the Purdue Airport?
Our customers can park up to 2 weeks for free in the assigned parking lot, which is located on the right before you will cross the railroad tracks coming from West Lafayette. These spaces are limited.
How can I get to Purdue Airport from (West) Lafayette?
At the times the Go City Buses are running, the AV Tech Bus can take you directly from Purdue Campus to the Airport. The schedule for this bus service and other Go City Bus Routes is available at www.gocitybus.com. If these buses are not running (by example during Breaks, late nights and weekends) you can always call a taxi service.
Where do you pick-up and drop-off at the Purdue Memorial Union (PMU)?
We pick-up and drop off in front of the main entrance of the Union Building, located off Grant Street.
What are the pick-up times at Purdue Memorial Union?
Our pick-up from the Union is 5 minutes after the scheduled shuttle time. For example if you reserve on our 12:00pm shuttle the pick-up time for the Union is 12:05pm.
Purdue University Questions // O’Hare Airport
How many times a day does the EAC Shuttle run between Purdue and O’Hare?
Depending of the time of the year we run 3 to 8 shuttles per day. In very busy times we do add extra runs to accommodate our passengers. To find the schedule information specific for your date of travel please click here.
How long does the trip take between Purdue and the Chicago O’Hare International Airport?
The trip will take about 2½ to 3 hours depending on traffic and road conditions.
Where do you drop-off at Chicago O’Hare International Airport?
We drop passengers off at every Terminal at O’Hare International Airport at Departures.
Where do you pick-up at Chicago O’Hare International Airport?
Pick-ups are done at the Shuttle Bus Center (opposite the O’Hare Hilton Hotel) at door 4 for passengers arriving in Terminal 1, 2 and 3. When you arrive on an International flight you will arrive in Terminal 5 and we will pick you up on the arrivals level (lower level) of Terminal 5 in front of door 5E at the shuttle bus stop in the outer lane.
Purdue University Questions // Urbana/ Champaign
How many times a day does the EAC Shuttle run between Purdue and Urbana, IL?
Depending of the time of the year we run 3 to 8 shuttles per day. To find the schedule information specific for your date of travel please click here.
How long does the trip take between Purdue and Urbana, IL?
The trip will take about 1¾ to 2 hours depending on traffic and road conditions.
Purdue University Questions // Oakbrook and Woodfield Malls
How many times a day does the EAC Shuttle run between Purdue and the Malls?
The Oakbrook-Woodfield Shuttle trips are operated on Friday evenings and Sunday evenings. In the case the Monday following the weekend is a holiday we will run the shuttle on the Monday instead of the Sunday. The Service will not operate outside the Purdue University Regular Semesters.
How long does the trip take between Purdue and the Malls?
The trip will take about 2½ to 3 hours depending on traffic and road conditions.
Why is your Mall Service only during the Purdue Academic Calendar Year?
Our Oakbrook-Woodfield trip is popular with students that live in the Chicagoland area as a way to go home for the weekend.
When does the Mall Shuttle operate?
The Oakbrook-Woodfield Shuttle trips are operated on Friday evenings and Sunday evenings. In the case the Monday following the weekend is a holiday we will run the shuttle on the Monday instead of the Sunday. The Service will not operate outside the Purdue Regular Semester.
Where do you pick-up and drop off on campus for Oakbrook Services?
We pick-up/dropoff for the Oakbrook-Woodfield Shuttle at Purdue Airport, Purdue West and Ford Dining Hall on the Purdue Campus.
Where do you pick-up and drop off at the Malls?
We pick-up and drop off passenger in the outer parking lot of Macy’s at Oakbrook Mall. You will be able to see the shuttle, which is clearly marked as EAC Shuttle / Express Air Coach.
Pickups and drop offs for Woodfield are on the outer parking lot D3, between Bank of America and Firestone.
Where do you pick-up and drop off at the Woodfield Mall?
Our pickups and drop offs are on the outer parking lot B4 near the Firestone building, towards Golf Road.
University of Illinois at Champaign/Urbana
Where do you pick-up in Urbana?
We first pick-up near Altgeld Hall at the corner of Green and Wright Streets. Followed by the pick-up at the Armory at 505 East Armory Avenue, Urbana.
Is there parking facility for Express Air Coach passengers in Urbana?
No, we do not have a parking area in Urbana.
How long does the trip take between Urbana-Champaign and West Lafayette, IN?
The trip will take about 2 hours depending on traffic and road conditions.